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Knowledge Base

  1. Billing and bill analysis →

    1. Billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
    2. Billmonitor says that my account is PAYG – but it’s not. Why does this happen?
    3. Can I choose which months Billmonitor analyses or remove an anomalous month (eg. due to holiday/roaming/unusual activity etc.)?
    4. Can I manually change the usage data Billmonitor has analysed?
    5. Why do you analyse 3 months of my usage? Wouldn't a full year be better?

  2. Billmonitor recommendations and results →

    1. Billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
    2. Billmonitor recommended me a new contract but won’t it cost me money to leave my current contract?
    3. Billmonitor told me I could save but if you include my gift/cashback/insurance that I received at point of sale, then actually I’ve got the best deal – why does Nillmonitor get this wrong?
    4. Can I keep my discount when switching tariffs?
    5. Does Billmonitor take account of my mobile phone insurance and can I keep my insurance when changing contracts?

  3. Guidance from Ofcom →

    1. How do I find out about a provider's level of customer service and related information?
    2. How am I protected against mid-contract price rises?

  4. How to switch networks →

    1. How do I check the network coverage of a network within my area?
    2. How do I keep my number when I switch?
    3. How do I keep my number when leaving O2?
    4. How do I keep my number when leaving EE?
    5. How do I keep my number when leaving Three?

  5. Missing & additional product features →

    1. Are you expanding to countries other than the UK any time soon?
    2. Do you include business account analysis or recommend business tariffs?
    3. How do I remove my personal details, such as my password for online billing, from Billmonitor?
    4. I've changed networks: how do I change my details?
    5. I love what billmonitor are doing! Can you do the same for utilities, broadband, gas etc?

  6. All articles →

    1. Billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
    2. Billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
    3. Are you expanding to countries other than the UK any time soon?
    4. How does Billmonitor make money?
    5. How do I check the network coverage of a network within my area?
    36 articles →

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