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Knowledge Base

  1. Billing and bill analysis →

    1. billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
    2. billmonitor says that my account is PAYG – but it’s not. Why does this happen?
    3. Can I choose which months billmonitor analyses or remove an anomalous month (eg. due to holiday/roaming/unusual activity etc.)?
    4. Can I manually change the usage data billmonitor has analysed?
    5. Orange customers: what are e-bills? Why can't billmonitor analyse my bills now?

  2. billmonitor recommendations & results →

    1. billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
    2. billmonitor recommended me a new contract but won’t it cost me money to leave my current contract?
    3. billmonitor told me I could save but if you include my gift/cashback/insurance that I received at point of sale, then actually I’ve got the best deal – why does billmonitor get this wrong?
    4. Can I keep my discount when switching tariffs?
    5. Does billmonitor take account of my mobile phone insurance and can I keep my insurance when changing contracts?

  3. How to switch networks →

    1. How do I check the network coverage of a network within my area?
    2. How do I keep my number when I switch?
    3. How do I keep my number when leaving O2?
    4. How do I keep my number when leaving Orange?
    5. How do I keep my number when leaving Three?

  4. Missing & additional product features →

    1. Are you expanding to countries other than the UK any time soon?
    2. Do you include business account analysis or recommend business tariffs?
    3. How do I log in to billmonitor?
    4. How do I remove my personal details, such as my password for online billing, from billmonitor?
    5. I love what billmonitor are doing! Can you do the same for utilities, broadband, gas etc?

  5. All articles →

    1. billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
    2. billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
    3. Are you expanding to countries other than the UK any time soon?
    4. How do I check the network coverage of a network within my area?
    5. billmonitor says that my account is PAYG – but it’s not. Why does this happen?
    33 articles →
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