How do I keep my number when switching from Virgin Mobile?
If you are unable to use text-to-switch because you have more than one number on your account or an extra piece of kit (eg. a tablet or Apple watch) on a pay-as-you-go, you may need to log onto your online account or call your provider. Wherever possible, we advise using text-to-switch, or requesting your code online, to help safeguard against robust retention techniques.
Virgin Mobile
- Text: You will need to include your date of birth when requesting your PAC* reference. Text PAC and your date of birth (DD/MM/YYYY) to 65075. E.g: PAC 01/01/1990.
- Website: Access your online account here and navigate to Switching to request your PAC.
- Phone: Call 789 from your Virgin Mobile phone (or 0345 6000 789 from any other phone) and request your PAC* code.