Knowledge Base
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Billing and bill analysis →
- Billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
- Billmonitor says that my account is PAYG – but it’s not. Why does this happen?
- Can I choose which months Billmonitor analyses or remove an anomalous month (eg. due to holiday/roaming/unusual activity etc.)?
- Can I manually change the usage data Billmonitor has analysed?
- Why do you analyse 3 months of my usage? Wouldn't a full year be better?
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Billmonitor recommendations and results →
- Billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
- Billmonitor recommended me a new contract but won’t it cost me money to leave my current contract?
- Billmonitor told me I could save but if you include my gift/cashback/insurance that I received at point of sale, then actually I’ve got the best deal – why does Nillmonitor get this wrong?
- Can I keep my discount when switching tariffs?
- Does Billmonitor take account of my mobile phone insurance and can I keep my insurance when changing contracts?
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Guidance from Ofcom →
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How to switch networks →
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Missing & additional product features →
- Are you expanding to countries other than the UK any time soon?
- Do you include business account analysis or recommend business tariffs?
- How do I remove my personal details, such as my password for online billing, from Billmonitor?
- I've changed networks: how do I change my details?
- I love what billmonitor are doing! Can you do the same for utilities, broadband, gas etc?
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All articles →
- Billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
- Billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
- Are you expanding to countries other than the UK any time soon?
- How does Billmonitor make money?
- How do I check the network coverage of a network within my area?