tell billmonitor what you think

Knowledge Base

  1. Billing and bill analysis 

    1. billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
    2. billmonitor says that my account is PAYG – but it’s not. Why does this happen?
    3. Can I choose which months billmonitor analyses or remove an anomalous month (eg. due to holiday/roaming/unusual activity etc.)?
    4. Can I manually change the usage data billmonitor has analysed?
    5. Orange customers: what are e-bills? Why can't billmonitor analyse my bills now?
  2. billmonitor recommendations & results 

    1. billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
    2. billmonitor recommended me a new contract but won’t it cost me money to leave my current contract?
    3. billmonitor told me I could save but if you include my gift/cashback/insurance that I received at point of sale, then actually I’ve got the best deal – why does billmonitor get this wrong?
    4. Can I keep my discount when switching tariffs?
    5. Does billmonitor take account of my mobile phone insurance and can I keep my insurance when changing contracts?
  3. Guidance from Ofcom 

    1. How do I find out about a provider's level of customer service and related information?
    2. How am I protected against mid-contract price rises?
  4. How to switch networks 

    1. How do I check the network coverage of a network within my area?
    2. How do I keep my number when I switch?
    3. How do I keep my number when leaving O2?
    4. How do I keep my number when leaving Orange?
    5. How do I keep my number when leaving Three?
  5. Missing & additional product features 

    1. Are you expanding to countries other than the UK any time soon?
    2. Do you include business account analysis or recommend business tariffs?
    3. How do I log in to billmonitor?
    4. How do I remove my personal details, such as my password for online billing, from billmonitor?
    5. I've changed networks: how do I change my details?
  6. All articles 

    1. billmonitor said it can’t analyse my bills as my operator requires more info – why can’t you analyse my bills?
    2. billmonitor recommended me a deal that was more than what I’m paying now – how can that be the right contract for me?
    3. Are you expanding to countries other than the UK any time soon?
    4. How do I check the network coverage of a network within my area?
    5. How do I find out about a provider's level of customer service and related information?
    36 articles 

Feedback and Knowledge Base