billmonitor
Thank you for using Billmonitor!
Please offer suggestions on how we can improve, or vote on existing ideas submitted by others!
56 results found
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calculations are incorrect
you are showing roaming charges and therefore monthly amounts are too high. Or do you know something about Brexit that we dont?
1 vote -
Contact support
Try allowing people to e.mail you with problems using your service!
1 voteSorry to hear you have had problems using our service. Our support email address is feedback@billmonitor.com, please drop us an email if you are having issues and we will do our best to resolve them.
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When are you adding the Huawei Mate 20 Pro to the bill calculator?
When will the Huawei Mate 20 Pro be added to the bill calculator as a handset choice. All the networks/resellers appear to be offering it. However it is not released until 26th October, it is available for pre-order.
1 voteHello. We update our handsets regularly – multiple times a week.
We’ve just done an update which included the Huawei Mate 20 Pro, and do you’ll now be able to find this in the calculator.Kind Regards,
The Billmonitor Team
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More filter options please
I would like to see more options to narrow the deals down. I would have liked to have been able to see who offered rollover data plans and would have liked to have seen information on which networks the SIMS run on, as I would like to have discounted any SIM that runs on Three and Vodafone.
1 voteWe have just set our updated website live, and there are now many more available filters for your recommendations.
You can specify that you want a handset from a specific manufacturer, or with a certain amount of internal memory, and we hope that there are enough options there for you to see only the handsets that you’re interested in.
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Site theme (colour & font size)
Site theme is very difficult to read.
1 voteWe’ve just updated our website theme, head over to https://www.billmonitor.com/ and let us know what you think!
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Let Me Choose between higher handset costs or higher monthly cost
When looking at deals, I was only given the deals where I would pay over £250 for the handset but the monthly costs were less. However, I could not choose to pay less for the phone and more per month. If I am not in a position to spend £250+ up front for the phone but could pay £45 per month, I cannot use this site. I think a slider/option to decide a maximum handset price would be useful.
15 votesWe have just set our updated website live, and there are now many more available filters for your recommendations.
In particular, you can filter for the maximum upfront cost and we will show only the deals which cost this or less initially.
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Keep your site up to date
For a week now, I thought the above offer was available. Only when I attempt to buy the deal do I find out that the deal no longer exists in the advertised form. It expired long before midnight a few days ago. https://www.billmonitor.com/calculator/deals/buy?alt=true&plan_id=919367222&purchase_option_id=140345042970832&rank=0&unique_id=7b1feac0adb6aea0206398c4c5d1cfd956cbcc6f
It would be helpful f you could keep your site up to date.Thanks.
4 votesWe now update our deals every day, and so we hope this no longer happens.
If you’re still having problems, please contact support@billmonitor.com directly and we’ll try to resolve any issues.
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Support Three's 'Feel at Home' Program
The algorithms fall flat on their face when analyzing a three-month history that includes international minutes/data on Three - they have a 'Feel at Home' program that means international calls/data from certain countries don't actually cost you any different to when you are in the UK.
As a result, here is the analysis I got today:
"Over the last 3 months your average Three bill was £30.12
The best new contract billmonitor can currently find for you is £565.16"
Really? £565.16?! Wow! Obviously, that's just crazy!
In actuality, my best option is to keep my existing phone and move to…
10 votesOur algorithms now take account of Three’s “Feel at home” option.
If you’re still having problems with it, please contact support@billmonitor.com directly and we will try to resolve any issues.
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Roaming Data
It appears that your site cannot cope with the use of a reasonably large amount of data abroad under Three's 'Feel At Home' pricing structure. This data was obviously free for me at the time however the site seems to price all previous foreign usage at the standard rate meaning I cannot get a bill comparison that is less that £1500 per month!! I appreciate that the operators have a variety of passes and deals on foreign data that make it difficult to track accurately - all I would like is an option to ignore roaming data when looking at…
12 votesWe’re aware of this issue. The problem is that when you’re making use of Three’s “Feel at home” pricing, they do not disclose on your bill which country you were in at the time.
Because of this, we are unable to accurately work out the cost of this usage on other providers – we have to assume the worst case.
The analysis will work correctly when recommending other Three “Feel at home” plans, but other networks will come up as expensive.
This is as much as we can do for now, so I’m going to mark this ticket as completed.
There are other suggestion tickets for being able to edit your usage, e.g. allowing you to exclude roaming data, so please vote for those an we’ll hopefully make some progress on this in the future!
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Allow me to log on
On your site, there is only an option yto login using either a facebook or twitter account.
I do not keep all my old emails on the off chance that I will have to use a link in the email as my only way of accessing a site.
I do not want to login this way, so I am now excluded from using the service26 votesWe have just set our updated website live, which now allows you to register with us so you have a username and password. You can then log on and view your analysis without having to search through your emails.
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Allow users to get rid of bill monitor
I do not want my bills monitored any longer. There should be an easy way of cancelling the service.
7 votesYou can now log in and go to your account settings page (https://www.billmonitor.com/consumer/account/settings/), where you have the option to unsubscribe from your analysis for certain phone numbers, delete certain phone numbers, or delete your entire account.
Of course, you can still do this the old way – either by clicking unsubscribe in any of the emails we send to you, or by emailing support@billmonitor.com
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add EE as a network option when filtering what networks i would like to be on
why is EE not available as a network option for available tariffs?
3 votesWe now include EE plans, so these should appear properly.
If you’re still having problems, please contact support@billmonitor.com directly and we’ll try to resolve any issues.
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Adding in 4G / EE Tariffs
It would be helpful if you could select EE as a network provider, and/or specify that you want to choose from 4G tariffs
4 votesYou can now filter your recommendations by 3G/4G tariffs, and we have added EE tariffs to our recommendations engine.
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Include EE for bill analysis
Please include EE for bill analysis. I see you already include Orange and T-Mobile so surely EE is a logical next as they are the parent company?
Great idea and a great service can't wait to sign up - once you include EE!
34 votes -
Manual entry (or more options) for data on calculator
Say you know you average 700 MB of data, so you know that a 750 MB or an 1000 MB contract are good for you. You are currently forced to choose 1GB (1024 MB). That means that some contracts that provide 750 MB or 1000 MB allowances have add-ons slapped on to cover them to 1024 MB. This makes the contracts appear more expensive than they would actually be for you.
I'd like to see a manual entry field (like for minutes/texts) or more options in the pull-down menu. Either way, you can still leave the recommendations for people who…
1 voteThere are now more data options to choose from in the calculator, corresponding to the most commonly available data allowances in current tariffs. I hope that helps!
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4G tariff options
Not all tariffs include a 4G connection - add that as an option :)
1 voteYou can now filter your recommendations by 4G/3G tariffs.
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Let me choose a higher level of data than 1024
At present you only have option for data up to 1024 but I see that you are aware of this issue.
1 voteYou can now select up to 4GB of data – we will be increasing this further in the future.
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More accurate billing
My usage varies considerably, which causes problems for your model. I have averaged £5pcm in extra charges as I have broken through my minutes three times in the last year. (upto 145 minutes extra). Basing your recommended contract on average usage results in a poor recommendation as I am better off upgrading to a contract with higher minutes.
1 voteHi,
Our analyses aren’t based on average usage.
Average usage are displayed for you to get an idea.Our billing engine is picking up plans that statistically reduce as much as possible overcosts.
But it may sometimes be cheaper to pay some usage out-of-allowance and buy a lower plan.If you think that the suggested deals aren’t correct and won’t match your usage, please create a ticket, and I’ll take a look at your analysis.
Best regards,
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Pascal -
It would be nice to see more than 3 months of data
It'd be really nice to see the usage of minutes, texts and data over say the past year if possible ? Otherwise a brilliant service, thank you.
8 votesWe have just set our updated website live, and you can now see all of your usage that we’ve analysed.
When you sign up we will still only retrieve your last three months, but once you’ve been with us for a while you will be able to go back and view your past usage.
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Multiple Numbers on the same account
I have been advised that I could save over £300 per year by reducing my bill from around £45 to around £19. This would be right except that it has read my bill amount for both of my numbers and only returned the results for one....
12 votesThis should now work correctly. If you’re still having issues with this problem, please contact support@billmonitor.com and we will try to resolve your issues.
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